Introduction
Norton Air Conditioning Ltd is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services.
Who We Are
Norton Air Conditioning Ltd
Unit 11, Green Lane, Burghfield Bridge, Reading, Berkshire, RG30 3XP
09495130
If you have any questions about this policy or how we use your data, please contact us at:
Email: sales@nortonac.com
Phone: 01189 333 999
What Information We Collect
We may collect and process the following types of personal data:
- Name
- Email address
- Phone number
- Company name (where applicable)
- Address or site location
- Enquiry details submitted via contact forms
- Technical data such as IP address, browser type and website usage data
How We Collect Your Data
We collect data in the following ways:
- When you fill in a contact form on our website
- When you contact us by phone or email
- When you request a quote or service
- Through cookies and analytics tools when you use our website
We use tools such as Google Analytics, Google Tag Manager, and Attributer to better understand how visitors use our website and how they found us. This may include information about your browsing behaviour, pages visited, and the source of your visit.
How We Use Your Information
We use your data to:
- Respond to your enquiries
- Provide quotes and services
- Manage customer relationships
- Improve our website and user experience
- Comply with legal and regulatory obligations
We will only use your data where we have a lawful basis to do so.
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have given clear permission
- Contract – to provide services you have requested
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
Sharing Your Information
We do not sell your personal data.
We may share your data with:
- Trusted service providers (e.g. IT, hosting, analytics)
- Professional advisors (e.g. accountants, legal)
- Regulatory authorities where required
All third parties are required to respect the security of your data.
Data Retention
We only keep your personal data for as long as necessary to:
- Fulfil the purposes we collected it for
- Meet legal, accounting or reporting requirements
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request data transfer (data portability)
To exercise your rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
We use cookies to collect and analyse information on site performance and usage, to provide social media features, personalised advertising and to enhance and customise content.
For a live list of cookies that are active on our website, please click on the ‘shield’ icon at the bottom of the website and then click on the ‘Cookie declaration’ tab.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Norton Air Conditioning Ltd
Email: sales@nortonac.com
Phone: 01189 333 999